1. General

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By engaging Leaf It To Me Indoor Plant Care (“we”, “us”, “our”), you (“the client”) agree to the following Terms & Conditions. These terms are designed to ensure clear expectations, healthy plants, and a smooth working relationship.

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2. Scope of Services

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Services are limited to those agreed upon prior to commencement. Any additional work requested outside the agreed scope may incur additional charges.

We do not guarantee specific outcomes beyond what is expressly stated in these Terms & Conditions.

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3. Plant Care & Replacement Guarantee

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We take reasonable care when maintaining, refreshing, or treating plants. While plant health can be influenced by a range of environmental and biological factors outside our control, if a plant is determined by us to have declined or died as a direct result of care provided by us, and we are notified within 7 days of the service, we may, at our discretion, offer a replacement plant.

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This guarantee does not apply where plant decline or death is due to:

• Pre-existing health issues

• Environmental factors outside our control (light, temperature, drafts, inconsistent watering by others)

• Pests or diseases introduced from other plants on-site

• Lack of access to the plant following service

• Unplanned care or treatment provided by others between scheduled visits.

• Failure to follow care instructions provided

 

Plants are living organisms, and outcomes cannot be guaranteed beyond this replacement policy.

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4. Plant Refreshes & Adjustment Period

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Following a plant refresh (including pruning, soil refresh, repotting, or relocation), plants may require an adjustment period of up to 7–14 days.

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During this time, temporary changes such as drooping, leaf yellowing, or leaf drop may occur. These changes are normal and do not indicate poor workmanship.

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5. Pest Management

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We use industry-standard, plant-safe products such as neem oil and targeted pest sprays for issues including mealybugs, scale, and aphids.  Pest treatments may require multiple visits and ongoing monitoring to fully resolve.

While we aim to significantly reduce pest activity, complete eradication cannot always be guaranteed, particularly in shared or high-traffic environments. It is possible that reinfestation can occur once treatment ends. Clients will be advised if broader treatment is recommended.

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If a plant is identified as having an active infestation that poses a risk to other plants on the premises, we will recommend removing the affected plant for quarantine and treatment.

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The quarantined plant will be returned once treatment has been successful and it is deemed safe to reintroduce. If treatment is unsuccessful, alternative options will be discussed with the client.

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6. Client Responsibilities

 

6.1 ​Access

The client must provide safe, reasonable, and timely access to all plants during scheduled service visits. If access is not available at the agreed time, the visit may be considered a missed appointment and may still be charged.

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6.2 Water & Utilities

Where required for plant care, pest treatment, or on-site potting, the client must provide reasonable access to water.

Any limitations or issues with water supply must be disclosed in advance.

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6.3 Safe Working Environment

The client is responsible for ensuring the service area is safe and free from hazards, including but not limited to unsecured pets, obstructed walkways, unstable furniture or shelving, or unsafe electrical or structural conditions. We reserve the right to pause or refuse services if conditions are deemed unsafe.

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6.4 Plant Care Between Visits

Where ongoing care is required between scheduled services, the client agrees to follow any basic care instructions provided.

The client must not apply chemicals, fertilisers, or treatments to plants without prior discussion with us.

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6.5 Disclosure of Changes

The client must notify us of any changes that may affect plant health, including plant relocation, renovations, changes to lighting or heating/cooling systems, or the introduction of new plants to the space.

Failure to disclose such changes may impact plant health and void replacement guarantees.

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6.6 On-Site Potting & Workspace Requirements

Where on-site potting or repotting is required, the client must provide:

• A suitable workspace (such as an outdoor area, tiled space, or protected surface)

• Reasonable access to water

 

We take care to minimise mess; however, soil handling is involved and some mess is unavoidable. 

We are not responsible for pre-existing damage to surfaces or areas used for potting. While we take great care to protect your property, the client is ultimately responsible for ensuring all decorative pots, saucers, and planters are completely waterproof. We accept no liability for water staining, moisture damage, or scratches to floors, surfaces, or furniture

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7. Environment 

We are not responsible for plant health issues caused by:

• Insufficient or excessive light

• Heating/cooling vents

• Environmental changes made without our knowledge

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8. Photography & Marketing

We may photograph plants for documentation or marketing purposes (including website and social media use)  unless the client requests otherwise.

 

9. Payments & Cancellations

Payment terms and service frequency will be agreed upon prior to commencement.

Invoices must be paid within the agreed payment period. We reserve the right to suspend ongoing services where invoices remain unpaid beyond this period.

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Cancellations or rescheduling requests must be made at least 24 hours prior to the appointment. Cancellations made outside this window, or missed appointments due to a lack of safe access on-site, will incur a fee equal to 50% of the scheduled service cost.

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10. Termination of Services

Either party may terminate ongoing services by providing two weeks notice in accordance with the agreed service terms.

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Any outstanding invoices remain payable upon termination.

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11. Limitation of Liability

We will take reasonable care in the delivery of our services. To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential loss or damage arising from our services, including but not limited to loss of profits, loss of enjoyment, or business interruption.

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Our liability for any claim arising from our services is strictly limited to the wholesale replacement value of the individual affected plant(s).

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We are not responsible for:

• Pre-existing damage to plants, pots, furniture, floors, or surfaces

• Damage caused by environmental factors outside our control

• Plant decline or loss resulting from conditions or actions not disclosed by the client

• Normal wear, ageing, or natural plant behaviour.

 

Nothing in these Terms & Conditions excludes or limits rights or remedies available under Australian Consumer Law that cannot be lawfully excluded.

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12. Governing Law

These Terms & Conditions are governed by the laws of the applicable state of Australia.

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13. Acceptance

Engaging our services constitutes acceptance of these Terms & Conditions.