By engaging [Leaf It To Me Indoor Plant Care] (“we”, “us”, “our”), you (“the client”) agree to the following Terms & Conditions. These terms are designed to ensure clear expectations, healthy plants, and a smooth working relationship.

We take reasonable care when maintaining, refreshing, or treating plants. If a plant dies as a direct result of care provided by us, we will replace the plant with one of similar size and value at no additional cost.

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This guarantee does not apply where plant decline or death is due to:

• Pre-existing health issues

• Environmental factors outside our control (light, temperature, drafts, inconsistent watering by others)

• Pests or diseases introduced from other plants on-site

• Lack of access to the plant following service

Following a plant refresh (including pruning, soil refresh, repotting, or relocation), plants may require an adjustment period of up to 7–14 days.

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During this time, temporary changes such as drooping, leaf yellowing, or leaf drop may occur. These changes are normal and do not indicate poor workmanship.

We use plant-safe products such as neem oil and targeted pest sprays for issues including mealybugs, scale, and fungus gnats.  Pest treatments may require multiple visits and ongoing monitoring to fully resolve.

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While we aim to significantly reduce pest activity, complete eradication cannot always be guaranteed, particularly in shared or high-traffic environments. Clients will be advised if pests are recurring or if broader treatment is recommended. 

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Where a plant is identified as having an active pest infestation that poses a risk to other plants on the premises, Leaf It To Me Indoor Plant Care may remove the affected plant for quarantine and treatment.

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In such cases, a suitable replacement plant may be installed in its place to maintain the appearance of the space.

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The quarantined plant will only be returned once the infestation has been successfully treated and it is deemed safe to reintroduce. If treatment is unsuccessful, alternative options will be discussed with the client.

Where on-site potting or repotting is required, the client must provide:

• A suitable workspace (outdoor area, tiled space, or protected surface)

• Reasonable access to water

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We take care to minimise mess; however, soil handling is involved and some mess is unavoidable. We are not responsible for pre-existing damage to surfaces or areas used for potting.

The client is responsible for providing safe and reasonable access to plants during scheduled services.

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We are not responsible for plant health issues caused by:

• Insufficient or excessive light

• Heating/cooling vents

• Environmental changes made without our knowledge

Payment terms, cancellation notice periods, and service frequency will be agreed upon prior to commencement.

Engaging our services indicates acceptance of these Terms & Conditions.